Customers can learn a great deal about self-storage if they ask questions, but it’s surprising how many people never do. Instead, they rent units, unload their belongings, padlock the doors, and hope nothing happens. While rental is a simple concept, there are a few ways to maximize the experience of using Warehousing Services in Naples FL. Below are a few things storage facility managers want customers to know.
It’s Important to Give the Facility Updated Contact Information
Some customers don’t put very much thought into filling out the rental paperwork. They put down their current address, even if they’re moving, and forget the area code when writing down their phone number. If a customer doesn’t put down the right contact info, the facility can’t pass along important messages. When customers fill out their paperwork, it only takes a few extra seconds to ensure everything is up to date.
Facilities Don’t Like Auctioning Customers’ Stuff
Many believe that storage facilities want customers to fall behind on their rental fees so they can sell everything in the unit, making a tidy profit. However, this simply isn’t the case. Truthfully, hosting a storage auction costs the facility labor, time, and money, and these auctions rarely turn a profit.
24-Hour Access Isn’t Always Necessary
All-hours access sounds great on just about everything, such as a 24-hour gym or an all-night diner. In today’s always-on world, 24-hour access is almost standard. However, this perk isn’t always easy to find in the self-storage industry, as it requires around-the-clock staffing and opens facilities up to further liabilities. Most people never need to pull something out of storage in the middle of the night, which means that 24-hour access is not always necessary.
Asking Questions is Encouraged
In the storage industry, there’s no such thing as a dumb question. Facility managers aren’t just there to collect rent-;they’re there to answer questions and serve customers. If a renter has questions about payment or storage, it’s okay to ask for help.
These are some of the most important things facility managers want potential and current customers to know. For more information or to rent a unit, contact Rice’s Moving & Transport, Inc.
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